Current Internship

Conducted user interviews and market research to inform product strategy, define target user personas, and shape
the business plan for FRED, an AI-powered platform supporting BIPOC entrepreneurs.
• Collaborated with founders to develop roadmap priorities, monetization strategies, and value propositions, aligning
product features with user needs and early-stage growth goals.

Designed and prototyped features for the Mentorship Portal using Figma, focusing on improving mentor-mentee
engagement through intuitive workflows and accessible UI.
• Conducted user research and usability testing to identify pain points, translating insights into actionable design
iterations in collaboration with developers and program leads

Developed and launched an instant booking feature using JavaScript, increasing booking efficiency 2× by
analyzing user behavior and streamlining the rental flow.
Optimized NoSQL queries and backend logic to reduce database load times by 86%, improving search performance
for high-traffic inventory pages.
Led backlog grooming and ticket prioritization in ClickUp, ensuring 100% on-time delivery of product features
across cross-functional engineering teams.

• Set a team record by resolving 157+ B2B tickets in 1 month, boosting resolution rate by 70% in ServiceNow.
• Automated file transfer alerts, cutting response time by 40% and reducing major service disruptions.
• Troubleshot complex file transfer issues with teams and vendors, turning technical problems into clear, actionable
fixes.

• Founded a custom product brand and generated ~$5K in sales by leading all aspects of design, marketing, and
fulfillment operations.
• Increased customer retention by 15% and Instagram engagement by 50% through brand strategy, feedback-
driven iteration, and consistent content creation.